Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. Click the big on/off icon to connect. Hi, my child safe is not working and indeed my AS isn't Virgin. Check service status. When the number of reports exceeds the baseline, represented by the red line,. 1. Available with M50 broadband or faster. Looking in this section of the forum is has been quite clear for many months the Web Safe management functions have been problematic to totally broken for many customers. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. Re: Web safe settings not working. Web Safe. Tested it out today via a simple Google search. Virgin Media released their network level parental control option, Web Safe, in early 2014 and the Child Safe settings have been turned on by default for new customers since May 2018. Kain_W. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Child safe is not working. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. Virus Safe - Enabled. 1. . View Apps > Web Safe > manage your Web Safe settings - takes me back to the. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Either the customer can't move the sliders or they can but without effect. 4. shows connected to Virgin Media Business. Regards, Daniel. Cables all ok. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 1 or whatever else you like. Child safe mode is not turning on in Security matters 2 weeks ago; Child Safe show is off but it's on and can't change it. 168. I am not using any VPN in my devices (mobile and laptops). 0. If you’ve. Once logged in, select ‘My apps’ tab’. uk and @virgin. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. Thanks for your patience while we work to fix things as quick as we can. run the Standard test and confirm the Hostname. 100 nslookup protonvpn. Stay safe online. 1 for Families | Cloudflare. Many thanks. Staying safe online with Virgin Media Web Safe. To confirm the settings update, click “Yes. TAlmontaser. If you go to is the AS Name reported as Virgin Media?. This is a known issue and our teams are working on a fix. Sign in . I did try to access a restricted site over the WIFI and. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. For a single one, you may be able to get an exemption. ExpressVPN. I'm a Very. Scroll down and select the ‘Web Safe’ tile for parental settings and choose ‘overview’. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. However, it seems to have stopped since a few. I added it to the 'allowed websites' list, and it's working fine. Bypass Child Safe & Virus Safe. It is turned on but not blocking any websites. There is not much more you can do other than to wait for Virgin Media to identify what is causing Child Safe not to work for you any more given: Virgin Media and you have confirmed Child Safe is on you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. 1. A new secure password will be generated for you. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. I advise that. Web safe not working when enabled in Security matters Sunday;QuickStart, set up and connections. Hi 用心棒. I just got a URL from the IT team for the VPN. At least 30Mbps download speeds in every room or £100 one-off credit. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. @Client62, when Web Safe blocks access to a site it does so by redirecting the request. Thank you for your post and welcome to our community. So I’ve gone in through the Account settings/Online Security and it looks like it works (it confirms that it’s applied the settings) but it does. Seems to be OK this morning. 0 KudosThanks for the quick reply. Virgin Media Business sees working with Zscaler as a way to enhance its SD-WAN, hybrid cloud and cloud security suite by offering a world-leading service that encompasses a SASE framework with. . As a consequence if the site is requested over: As a consequence if the site is requested over: HTTP then the redirection succeeds and Virgin Media's Child Safe or Virus Safe page is shownIf you would like the Web Safe settings changed, let us know as this can be a work around for now. We would like to show you a description here but the site won’t allow us. Options. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. Options. VPNs we tested to unblock various forbidden resources. 9. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Welcome to the community and thanks for taking the time to post your issue on the forums. Virgin Media is now offering. ct Mark as Helpful Answer. Yeah another Child Safe post, never turn it on before but now it's on blocking off some of our devices from going to certain sites as it's deemed child safe have logged into the Virgin media and it's showed grayed off but it's still active and blocki. any help would be helpful. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. If confident the Child Safe warning is a false positive and the site itself is safe then it can be temporarily disabled by signing in here Login to My Virgin Media | Virgin Media and selecting Account settings > Online security > Child Safe. For Child Safe to work the device must be use Virgin Media's DNS. I am sorry to hear you have been unable to make any changes to web safe. For best. We would like to show you a description here but the site won’t allow us. Whilst Virgin. Can someone from virgin help please. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. Apply the Public DNS to the computer / device / your own Router i. Once logged in you will see 2 filters; Virus Safe and Child Safe. All its engineers are on our doorstep here in Essex. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Log in to My Virgin Media. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. Hi there @MrsG101 . In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. QuickStart, set up and connections. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. I am not on any VPN. Switch on Child Safe. All the domains I tried work fine on Virgin Media. e. CyberGhost VPN is operated by Kape Technologies – the company behind PIA. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. uk and @virgin. Encryption means that the WiFi signal is scrambled so that unauthorised computers and devices are unable to understand the data being transmitted across your WiFi network. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. Open an internet browser and type in the Virgin Media IP address: 192. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. We would like to show you a description here but the site won’t allow us. I keep getting the message seen in the attached picture. -- I'm a Very Insightful Person, I'm here to share kno. 3. branson@virginmedia. It's been on since the start. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. Once logged in, select ‘My apps’ tab’. " This has been the same for 3 days now. Virgin Mobile. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 6. Options. Virgin Mobile. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. . QuickStart, set up and connections. What to do if Virgin Media Web Safe isn't working. Now it is broken broken. We would like to show you a description here but the site won’t allow us. I do not pay the extra £3 a month for the internet security. Once you leave your house you won’t be protected by Web Safe, although Virgin Mobile does include parental control options. 1. Try both Mac and Windows. Virgin Media: Web Safe. In the end, the fact that Virgin Media Virus Safe is using an external vender who is incorrectly flagging websites as malware, is not transparent for him. To check go to from the device experiencing issues, and confirm AS Name result reports Virgin Media, as highlighted below: If AS Name is not reported as Virgin. I click on the run test on my system only to repeatedly receive the message "sorry we cannot test your system right now". . Check that childsafe is enabled on your Virgin Media account. Stay safe online. Home Phone. Browse Virgin Media Virgin Media Community. Re: Child safe not working. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. Reply. 9. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). on 06-04-2023 07:40. Virgin Mobile. What to do if Virgin Media Web Safe isn't working. Virgin Phone Switchover. I got as far as the 'Choose a new password' section, but as I enter a new password (using just numbers and letters, starting with a letter) I get as far as the 7th character. on 03-11-2022 16:13. 9. Learn more Have I helped? There are several options I am unable to access on the My Virgin Media website, as clicking on them sends me back to a previous page in an infinite loop. See. Networking and WiFi. SpeedMethod 2: Flush DNS Cache. Same message - 5104291. never-displayed Additional options Related Device or Service. Adjust the settings according to the level of protection you want. If the problem persist post back here to have issue flagged to the forum team. Stay safe online. New to Virgin Media Store Rent now. Browse Virgin Media Virgin Media Community. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Stream from Virgin Media. I have the same issues. However, adult sites are not blocked. 4. Broadband deals;Hi, Thanks for your reply, unfortunately this didn't work. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. 8 and/or 1. Virgin Phone Switchover. It will block lots of things because it does categorisation type blocking, same as OpenDNS or other filters in a corporate environment. Log in to your Virgin Media account using your email address and. Post a question. 168. Security matters. I just got a URL from the IT team for the VPN. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Reply. Virgin Media Community. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. hi I’m trying to add a website to the restricted websites on child safety but it’s not working. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. fixing this should be a priority. What to do if Virgin Media Web Safe isn't working. All devices would need to be re-connected to the WiFi. Networking and WiFi. Internet not working on Mac even though all other devices are ok in Security matters 3 weeks ago; Re: Child Safe Not Working in Security matters 3 weeks ago; Web safe not working in Switched. None work. and they all return the same result: ⋮ Non-authoritative answer: Name:. . It happens, and mine is listed on 3 at the time I write this, and it's from a previous user of the IP address. The results of queries to the Virgin Media DNS server gave the following results. AS Name. Switched On Families. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. Your link takes me to the internet security page, and it shows how to switch on parental control. So you can kick back and enjoy yourself, knowing somebody’s got your. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. Networking and WiFi. Options. It has previously said that all emails were "safe and secure". One of the best things about Web Safe is that it is so easy to use! It’s either on and doing its best to protect you, or you can choose to turn it off. Options. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Change the Wi-Fi Router Channel. Follow these steps: 1. Do not post the resulting output. If the problem persist post back here to have issue flagged to the forum team. Solved: Hi, I can't seem to turn on Web Safe. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. Unfortunately not. Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Login in the the Virgin Media online account and try the to enable websafe. By default Web Safe blocks access to VPN sites. . 1. Buffer's suggestion to install the W10 app is all well and good, and I'd give it a try if I could find an installer for it, but I haven't been able to. I am really suferring from inability to enable Web Child Safe in my Virgin media acoount. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. My Virgin Media App. QuickStart, set up and connections. The 1st reply was to wait 24-48 hours. I have an issue with my additional Virgin web email account. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. This problem has been running for over 2 months now. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. When I got the Manage Websafe Settings I get the virgin - 5135652 - 21. * Call costs may vary. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. Account - Cable. Staying safe online with Virgin Media Web Safe. 1/help for specific device where Web Safe is not working. It's been on since the start. For XBOX or Playstation: modify the network settings and specify the DNS manually as the OpenDNS or Google DNS numbers from above. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. QuickStart, set up and connections. Great to hear that this is now working, be sure to keep us updated with how you get on. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. 1 Kudo. I've just signed up with Virgin Media and singing in to my account has been nothing but a. Just sign into My Virgin Media and. Child Safe set to On but not blocking any websites, this used to be working but isn't anymore. What is Virgin Media Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. com -u username:password. Problems in the last 24 hours. Networking and WiFi. To turn parental controls off on Android, you need to go to the Play Store. I'm very sorry for the issue you're having with Child Safe. Networking and WiFi. Stream from Virgin Media. 2. Web Safe: Web Safe will not automatically be set to on. Regards. I am more than happy to take a look into this for you. Account - Mobile. I would be happy to take a further look into this for you but would need to confirm a few detai. I'm having the exact same issue. Manage Your Account. 1/help for specific device where Web Safe is not working. We would like to show you a description here but the site won’t allow us. Please help me resolve this. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. e. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Hi, I'm following up on this same thread because, while not on mobile, I'm having exactly the same issue with web safe blocking websites with adult content while the web safe option is OFF on my account. If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. 168. No there is not; technically not possible. That is very good since the country is not a member of any signal intelligence alliances. How do I install Internet Security? How do I uninstall Internet Security? What are viruses and firewalls? Virgin Media Internet Security How to use Virgin Media Internet Security?. In order to bypass this annoying restriction, you have to launch NordVPN and connect to a non-UK server. I deleted the forward and recreated it, and it started working again. With reference to the answer to the question of how to fix Netflix is not connecting to Virgin Media, it is necessary to have an uninterrupted Internet Connection. I have tried incognito, resetting cache, and downloading a vpn - all have failed. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. select Account Settings > Online security, then Virus Safe and Child Safe toggles to turn off; to confirm Web Safe is off try access a VPN site, for example. Tuning in. Regards - 5395816. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK 0 KudosVirgin Media social tariff. Virgin Media Mail operates several email domains, including @virginmedia. Direct from Virgins help pages. 100 and 194. I spent hours online with one of your help agents who has now deactivated Child Safe completely and left all the. Regards, Bashkaaa - 5395816. Tried switching off and on, pin hole reset. We would like to show you a description here but the site won’t allow us. Bought a new HP laptop, has windows 11. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected. Here you’ll find all the help you need for Virgin Media related problems and issues. Account settings. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. Virgin Media 'Web Safe'. everything is up to date. Regards, Steven_L. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. The white l. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. Still not working. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Just bear in mind this would reset everything. Instead, parental controls can be installed and protected with a passcode to ensure the content accessed is appropriate. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoHi there @Ceri1 👋 Welcome to our forum and thanks for your post 😊 Sorry to see you've been having issues saving your Child safe settings. Since the weekend I can’t access my sports club website where I coordinate community activity and fundraising. Staying safe online with Virgin Media Web Safe. com 194. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Manage Your Account. 100. Then from the device on which you use the VPN try manually setting the DNS to Quad9 or something similar; Web Safe protection will no longer apply to this device. This has been working for ages without any issues. However, it seems to have stopped since a few days ago. Options. Options. 0 Kudos. However, it seems to have stopped since a few days ago. Speed I’m losing the will to live. in Switched On Families 2 weeks agoRegrettably the Child Safe issue can only be resolve by Virgin Media but a temporary workaround is to use an alternative DNS that provides similar or better protections, for example: Home Internet Security | OpenDNS Introducing 1. My Virgin Media App. It's been on since the start. Networking and WiFi. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. ” This is. The reason the pages were hanging is that the re-routing address to the mandatory Web Safe options page was not going to an actual location. richard. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. It looks like my websafe setting is switched to off. 168. To fix Netflix is not working on Virgin on your website, you can flush the DNS or Domain Name System cache of the Wi-Fi network. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. Packages. SpeedI recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereCheck out our guide - How to pay my Virgin Media bill. 8. Options. Customers that wanted to use office VPN struggled to have Child Safe disabled, equal numbers of parents with young kids were unable to get Child Safe enabled or modified to. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. 222 and 208. If it’s not a technical issue you need help with then we’re here to support you on. 159 will never call you directly, but you can trust 159 to always put you through on request to your bank. com 194. Virgin Media; My Virgin Media; Shop; Help;. . Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. I don't work for Virgin Media. 0 Kudos Reply. 2. virginmedia. Consider trying the following: refreshing Web Safe page by pressing Ctrl + Shift + R to bypass browser cache; in a browser's Incognito / Private window; an alternative browser; If issue persist post back here to have issue flagged to forum team. I’ve called VirginMedia several times and they have not been able to help. Registration is fast, simple and absolutely free so please join our community. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. I think I’m finally talking to someone at Virgin who know what they’re doing!Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. 168. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.